Refund Policy

This Refund Policy applies to paid consulting engagements with Link Scope Hub. The website itself does not process payments.

Eligibility

Refunds are evaluated against the signed statement of work. Informational rate pages on this site do not create a purchase.

Timeframe

Refund requests must be sent in writing to info@link-scopehub.digital within fourteen (14) days of the triggering event described below.

Full or partial refunds

• If we cancel an engagement before kickoff for reasons solely on our side, fees paid for that engagement are refunded in full.
• If you cancel more than ten business days before kickoff, we refund fees minus a documented preparation charge if preparation already began.
• If work has started (access granted, interviews scheduled, or sampling underway), refunds are partial and proportional to undelivered phases.

Non-refundable items

Completed readout workshops, delivered assessment reports, and prepaid third-party travel booked at your request are non-refundable once incurred.

Process

Email info@link-scopehub.digital with the engagement name, invoice reference, and reason. We confirm receipt within five business days and state the proposed refund amount.

Processing time and method

Approved refunds are returned via the original payment method within fifteen business days unless a different method is required by the payment provider.

Rescheduling and no-shows

Workshop dates may be rescheduled once without penalty when notice is given at least five business days ahead. Client no-shows for booked workshops do not create a refund entitlement for that session.

Deposits

Deposits secure calendar time. They apply toward the final fee. Unused deposits follow the cancellation rules above.

Contact

Refund requests: info@link-scopehub.digital, 886-3-4524559/2-22260851, Room7/3F,No.490,BannanRoad,TaipeiCounty,Taiwan(China).